Shipping policy

Shipping and lost packages policy
  • USPS is used as the shipping carrier.
  • Once a package is marked as delivered by the shipping carrier, the recipient assumes responsibility for the package.
  • Packages lost or stolen after delivery confirmation by USPS are not the responsibility of the seller.
  • If a package is lost after confirmed delivery, the customer must file a claim directly with USPS for recovery or compensation.
  • The customer will need their tracking number and potentially other information, such as the item's value, to file a claim with USPS.
  • To file a claim with USPS, visit the USPS website at www.usps.com/domestic-claims.
Important notes
  • Although the seller is not responsible for lost packages after delivery, they are committed to providing the best customer service possible.
  • For delivery issues or questions about filing a claim, contact the seller for assistance.
  • Purchasing shipping insurance for valuable items is recommended for extra protection.
Key takeaway
This policy revision clearly defines the responsibilities of both the seller and the buyer concerning lost packages after delivery, following standard practices and offering clear instructions for the customer to file a claim with USPS. Thanks, Diamond2Care